Website Support - Essential Plan
Reliable Website Support for Seamless Operations
Our Essential Support Plan is designed for businesses that depend on their website to operate efficiently. Whether you need regular maintenance, security updates, or technical troubleshooting, this plan ensures you get reliable, priority support with fixed, predictable costs.
🔹 What’s Included?
✅ Up to 30 dedicated hours per month for website support and enhancements
✅ Proactive monitoring & maintenance to keep your site running smoothly
✅ Security patches & performance optimization for speed and stability
✅ Priority handling of technical issues and improvements
⚡ Priority Support & Response Times
|
Priority |
Impact |
Response Time Goal |
|
🔴 Critical/High |
Website down, security breach, or major issues |
4 Business Hours |
|
🟠 Moderate |
Operational but significant user-impacting issues |
1 Business Day |
|
🟢 Low |
Minor bugs, feature requests, general inquiries |
2 Business Days |
📌 Overage & Upgrade Policy
🔹 Overage Work: Any additional work beyond allocated hours will be billed at the standard overage rate.
🔹 No Rollovers: Unused hours do not carry over to the next month.
🔹 Flexible Upgrades: Need more support? Upgrade your plan anytime as your business grows.
🔒 Keep Your Website Secure & Optimized
With our Essential Plan, you'll have peace of mind knowing your website is monitored, maintained, and fully supported every month.
📅 Subscribe now and ensure your website stays reliable, secure, and high-performing!
Website Support - Essential Plan
Testimonials
Robert S.
Jen J.
Scott L.
