How Subscriptions Work

How subscriptions work

Subscriptions are automatically renewed according to your selected service interval and the solution will be automatically implemented after each successful renewal.

For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the service each month, without the need to place the order by yourself!

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it (for example a "Quarterly Subscription").

The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

Can I add services to my subscription?

Of course. You can add services to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.